Returns & Exchanges
We want you to be completely delighted with your beautiful home textiles and décor, which is why we offer a 30-day return window for items in their original condition. If your purchase isn't quite right for your space, we have made our exchange and refund process simple and transparent.
Initiate Your Return
Contact our customer care team with your order number and the reason for your return to receive a unique return authorization code.
Secure Packaging
Carefully pack your items in their original packaging, ensuring all tags are attached and the products are protected to prevent damage during transit.
Ship to Studio
Affix the provided return label or use a tracked courier service to send your parcel back to our UK design studio for inspection.
Refund Processing
Once our team confirms the items meet our quality standards, a full refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing